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"O England country of my heart's desire, land of the hedgerow and the village spire, land of thatched cottages and murmuring bees, and wayside inns where one may take one's ease."

E. V. Lucas

Privacy Policy

This web site is operated by Elite West Holidays of Thorneycroft, 95 Kings Hill, Bude, Cornwall, EX23 8QL

The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise.

By registering as a user of the Website or otherwise submitting your personal information via the Website, you are consenting to the processing of your personal information for the purposes and by the means set out in this Privacy Policy. You should read this Privacy Policy together with the Website Terms of Use, of which this Privacy Policy forms part.

We are committed to ensuring this site is absolutely secure for you to book and pay for your holiday online if you use this facility. We and our partners are also committed to protecting the privacy of your personal information.

Our Security Policy

We and our partners take security very seriously, and use a bank approved encryption system to protect your personal & financial information.

How we and our partners protect your credit card information?

Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). This technology ensures that your credit/debit card numbers are not accessible by any unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when delivered to the relevant Data Processing Centre.

As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we and our partners may occasionally request proof of identity before any sensitive information is disclosed to you. We and our partners absolutely retain the right to refuse any booking request made via this site.

It should be noted that we cannot be held responsible for any deficiencies, problems, acts, errors or omissions relating to, or resultant from, our partner's web systems.

What information do we and our partners monitor from you?

We and our partners require you to supply personal information, including an e-mail address when making a booking request or when wishing to join our e-mail newsletter listing.

When you book on or via our site, we and our partners require you to provide personal details to us. This may include but is not limited to your name, email address, personal address, credit or debit card number and expiry date. This allows us to process and complete your booking. We and our partners will ask for your mobile telephone number which enables us to contact you urgently if there is a problem with your booking request.

How we use your personal information?

We and our partners will process any information you give us in accordance with the UK Data Protection Act 1988 and this privacy policy.

We and our partners collect personal information (data) from customers at the time of their booking request. Information about you will be held on our computers (and in other ways).

By making a booking request with us you are accepting this policy on behalf of yourself and your party and you consent to the uses, transmission and disclosure of information as described, irrespective of the levels of the data protection provided in any particular country, and understand that this is at your own risk. You have given explicit consent on behalf of your party to provide us with their information (where applicable) and allow processing of the data.

Unless you agree otherwise, and except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above. If you do not want us to do any or all of these things, please let us know. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Prevention of fraud, debt tracing and collecting monies.

We and our partners may use the data you provide for the purposes of financial control and debt recovery through outside agencies.

Business administration

We and our partners may utilise the information you provide for the purposes of administration, customer service, business management, market research and analysis.

Prevention of crime

We and our partners may provide your information to public authorities, such as the police, customs and immigration if required by them or as required by law.

Other important points to note

We and our partners may use visitor information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We and our partners may also use this information in the future to measure the usage of advertising banners, and other click through links to and from the site.

We and our partners have security processes in place to ensure that our customers' data is held on a central database and is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time.

Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site may receive special offers, marketing information, promotional mailings and e-mails either from us.

We and our partners will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it.

Use of cookies

In order to enable you to keep browsing efficiently, we may use "session" cookies on this Website.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Click here to find out more about cookies (www.allaboutcookies.org/cookies).

"Session" cookies are temporary and are erased when you close your browser.

We may use "session" cookies for the following purposes:

  1. to help us to recognise you when you move between pages on the Website
  2. to note the pages that you visit on this Website
  3. to allow us to enhance your experience of this Website
  4. to compile anonymous statistics about your browsing patterns and to build up a demographic profile (should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes)

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. Please click here to find out how to disable/enable cookies (http://www.allaboutcookies.org/manage-cookies/).

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Visitor comments

"Just wanted to send a quick note to say how much we all enjoyed our stay at West Haven on the 31st. It is such a wonderful house in a great location. We couldn't have asked for anything more. We will most definitely be recommending you to our friends and using Elite West Holidays in the future.Many thanks once again"

Rachel Milne

Read more testimonies >
"Hi Nick - Just wanted to let you know that we had the most fantastic time at Upton House last week. It is truly a beautiful house and all my friends fell in love with it just like I did!! Everyone commented that the beds and quilts were amazing!!! The house was so clean and tidy when we arrived and it certainly had everything that we needed (thanks for the welcome pack, that was great!) It really was an amazing place to celebrate the big 40!! We can't wait to come back ...!!!"

Sue Quartermain